Rental Terms & Conditions | Goldcar Croatia

Last modified: 15.05.2023.

Article 1.

This Agreement regulates the mutual relations between "Primero rent d.o.o." (Hereinafter referred to as the Lessor) and the Lessee whose data is listed on the front page of this Agreement (hereinafter referred to as the Lessee).
The lessor provides, and the lessee receives for use, the vehicle listed on the first page of this Agreement (hereinafter referred to as the vehicle), under the conditions and at the time specified in this Agreement.

Article 2.

By signing this contract, the lessee confirms that he has taken over the vehicle in good working order in the condition as stated in the contract with the indicated condition of the fuel tank.
The lessee confirms that he received the vehicle document, vehicle keys, all mandatory vehicle equipment, and accessories, as well as additional equipment and accessories specified in the Agreement.

Article 3.

The lessee undertakes to return the vehicle at the agreed location, no later than within the period established by this Agreement.
The lessee undertakes to return the vehicle before the agreed deadline, at the lessor's request.
The lessee undertakes to return the vehicle with all documentation, keys, tires, tools, mandatory, standard, and additional equipment, as he took it over, and with the fuel condition as he took it over.
When returning the vehicle, the lessee is obliged to hand it over to an employee of Primero rent d.o.o., and to have the appropriate documentation for it.

Article 4.

Financial obligations according to this Agreement, if they are not paid in the form of an advance or deposit, the lessee is obliged to pay immediately or upon return of the vehicle or within 8 days of placing a request for payment or issuing an invoice.
The lessee agrees that, charged to his card or by some other payment method, the lessor will charge all costs of repair, damage, or loss, including those that the lessee did not inform the lessor of, in accordance with the vehicle return procedure.
The lessee acknowledges that the lessor is authorized to charge his credit, debit or "charge" card for any costs incurred by the lessor under this Agreement.

Article 5.

The lessee undertakes:

that the vehicle will be used in accordance with the Road Traffic Safety Law and other valid regulations of the Republic of Croatia
that they will stop driving immediately if a breakdown occurs on the vehicle and report it to the lessor without delay
that he will use the vehicle only for his own needs.
that the vehicle will be driven only by the lessee or a person who, in addition to the lessor, is listed as a driver in the Agreement, all on the condition that these persons have the necessary permits and documents for driving the vehicle
that the vehicle will not drive outside the borders of the Republic of Croatia to countries where entry is not allowed
that the vehicle will not be used for illegal purposes, for example for committing criminal acts, customs, foreign exchange and other violations or other illegal actions
that the vehicle will not be overloaded with cargo or passengers
that he will not drive the vehicle under the influence of alcohol or narcotics
that, when the vehicle is not in use, it must be locked, and the keys and documentation of the vehicle must be taken while activating other safety devices if they exist on the vehicle

The vehicle must not be used for:

paid transportation of goods, cargo, or passengers
towing or transporting other vehicles or trailers
transportation of materials, objects or things that can damage or pollute the vehicle, for example animals, easily flammable materials
above-average dirty things or things with an unpleasant smell.

Article 6.

The lessee is obliged to bear the costs of:

fuel
vehicle transport
garaging, parking, tolls, bridge tolls, etc.
all fines for violating traffic and other regulations
judicial, misdemeanor and other procedures
default interest on the mentioned debts
"Damage administration fee" which refers to assisting in the event of a harmful event, (time required to organize towing, delivery replacement vehicle, taking the vehicle to the service center.)
expenses incurred or caused during the duration of the vehicle rental, regardless of when they are established or due, and regardless of whether they are charged to the lessor, the owner of the vehicle, the lessee, or the driver of the vehicle, unless the said costs are caused by the sole fault of the lessor,
in case of non-payment of the mentioned costs (parking, garage, fuel, etc.), the lessor has the right to charge the lessee's credit card, which implies that the payment can be made even after the end of the pre-authorization.

Article 7.

In the event of a traffic accident, damage, breakdown, theft, malfunction of the vehicle and other similar circumstances, the lessee is obliged to:

keep the vehicle until it is taken over by the lessor
record the names and surnames of participants and witnesses
call the competent police authority and secure their record, except in the case of operational correctness
give a statement about the event without delay at the nearest office of the lessor
return the vehicle keys and vehicle documents (traffic license) to the lessor

If the lessee does not provide the police report from paragraph 1. point 3. of this Article and failed to provide a statement from paragraph 1. point 4. of this Article, all the cost of compensation for damage in connection with the damage or missing vehicle falls on the lessee in the full amount, regardless of the lessee's fault for such an event.

Article 8.

In case of breakdown or defects on the vehicle, the lessee is obliged to inform the lessor and act according to his instructions.
The lessee may not carry out any repairs, modifications, or any operations on the vehicle, for which he does not have the express written approval of the lessor. In case of unauthorized interventions on the vehicle, for which the lessor does not have express permission, the lessee shall bear all costs incurred because of the said intervention.

Article 9.

In the event of a shortage or damage to the vehicle, equipment, accessories, registration plates, documents, and keys, regardless of how they occurred, the lessee will pay the lessor their full monetary value according to the official price list that is available to the lessee upon request, and valid on the day of the contract returning the vehicle. In case of objection to the price list, the lessee can IMMEDIATELY request an assessment of the damage by an authorized service. In that case, the estimate/offer is the basis for charging damages, and the lessee cannot choose a cheaper option.
In case of theft of the vehicle or other circumstances due to which the lessee is unable to return the vehicle to the lessor at the end of the lease, at the request of the lessor, the lessee will pay the full value of the vehicle and the purchase value of the new vehicle, according to the offer of the lessor's supplier, as well as other losses that the lessor has due to the lack of a vehicle.
The lessee can partially redeem responsibility in the event of damage/theft by purchasing additional insurance. The same applies only if the lessee has fully complied with the terms and conditions of the contract.
If due to carelessness/negligence of the lessee/driver or due to the use of the vehicle contrary to the manufacturer's instructions, parts of the vehicle or certain systems are damaged (for example, due to a lack of oil or coolant, careless driving or off-road driving), the lessor of the vehicle reimburses the lessor for the entire amount vehicle repair costs and all resulting damage such as towing costs or reduced value of the vehicle.
In the case of using the wrong fuel, the lessor will charge the lessee damages for the before mentioned according to the valid price list, increased by the amount of less returned fuel and all other costs such as parking, towing service, etc., which arose consequently.
If special cleaning of the vehicle is required for any reason, the lessor reserves the right to make an additional charge to cover the cost of any necessary cleaning.

Article 10.

In case the renter returns the vehicle with a smaller amount of fuel, the same will be charged plus the refueling service.
If the lessee does not cover the expenses from Article 6 of the terms and conditions, the lessor has the right to charge the lessee for the same plus the appropriate administrative fee.
The lessee undertakes to request the extension of the lease term as well as other changes regarding the lease from the lessor in a timely manner. In the event of an extension of the rental period, the lessee will be charged the value of the same according to the agreed price list.
In case of returning the vehicle earlier than agreed, the service provided to the lessee will be calculated according to the price list for the number of days used.
If the lessee exceeds the agreed deadline for returning the vehicle without the lessor's consent, the lessor has the right to consider it stolen/hidden and inform the police about it. In this case, the lessee bears all the resulting damage.
In the case of exceeding the deadline for returning the vehicle, the lessee will continue to be charged with all obligations and responsibilities from this Agreement, which were otherwise agreed during the duration of the rental agreement.
If the lessee voluntarily returns the vehicle to a location that is different from the agreed upon location, the lessor will charge a fee for collection/ONE WAY according to the price list.
If the lessee returns/picks up the vehicle outside the branch's working hours, the lessor will charge a fee for working outside of working hours according to the valid price list.
With an additional charge in the amount according to the price list, with a signed agreement on the rental agreement, the use of the vehicle is allowed in the following countries: Slovenia, Italy, Austria, Hungary, Germany, Czech Republic, Slovakia, Serbia, Montenegro and Bosnia and Herzegovina.
The use of the vehicle in other countries, except those listed, is not allowed, and in case of use in the same, the lessee is responsible for all damage caused to the vehicle, i.e. theft up to the full value of the vehicle.
The lessor also has the right to charge compensation for illegal crossing of the border in accordance with the price list.

Article 11.

In case of damage to third parties, the lessee will bear all costs that the lessor could incur on that basis.
Insurance does not cover damages caused intentionally, by gross negligence, under the influence of alcohol or drugs, without a prescribed driver's license or if the driver's license has been revoked, in cases of non-compliance with legal provisions, damages caused by war operations or force majeure, as well as in other under the circumstances stipulated by the rules of the insurance company or by law.
The lessee acknowledges that in case of careless treatment of the vehicle, documents, or vehicle keys, as well as other cases provided by the insurance rules or law, may be charged with a recourse claim from the vehicle insurer.

Article 12.

The lessor is not responsible for damages that may occur to the lessee due to a delay in the delivery of the vehicle, nor for damages that may occur to the lessee due to any malfunction of the vehicle during the rental period.
The lessor is not responsible for damages caused to persons or things transported in the vehicle.
The lessor is not responsible for things left in the vehicle during return, nor is he obliged to keep them and/or deliver them to the lessee.
If it is established that the lessee has violated any of the terms of this Agreement, the lessor's employees are authorized to confiscate the vehicle.
The lessor unconditionally reserves the right to terminate the vehicle rental agreement, anytime and anywhere and before the expiration of the vehicle rental agreement, without any obligation to compensate the lessee.

Article 13.

The lessee may not transfer the rights or obligations under this Agreement to third parties, nor may he alienate the vehicle, parts and equipment of the vehicle or make any modifications to the vehicle.

Article 14.

This agreement is drawn up in 2 true copies, of which one copy of the Agreement is delivered to the lessee, and the other is kept by the lessor.
By signing the first page of this Agreement, the lessee accepts this Agreement and all its provisions and the general terms and conditions of the lease that he/she is familiar with at the branch when picking up the vehicle, as well as the currently valid terms and conditions of the credit card issuer.
Amendments to this Agreement can only be made in writing.

Article 15.

In the event of a dispute under this Agreement, the parties agree to the local jurisdiction of the court in Pula with the application of Croatian law.

Article 16.

Primero rent d.o.o., 43rd Istrian Division 12, Pula (hereinafter referred to as the "processor") collects the personal data requested by this contract to fulfill the obligations from the contract in question, and for possible actions in case of damages, parking fines and traffic violations. The data collected in this way will not be used for other purposes, nor disclosed to third parties, except in case of damage, parking fine or traffic violation, in which it will be shared with competent institutions, at their request. The personal data of the respondents will be kept within the legally prescribed time limits. The respondent has the right to request from the controller access to personal data, correction or deletion or limitation of processing, the right to portability and other rights in accordance with Art. 15-21 of the Regulation, by sending a request for the same in written form by post or email. The respondent has the right to submit a complaint to the supervisory body (AZOP). The respondent has the right to information about this and the respondent is obliged to provide the requested personal data, as well as about the possible consequences if this information is not provided. All data collected through this processing will be stored in digital form, on the servers of the processor. The respondent confirms that, in addition to the above-mentioned information, all other information requested by the respondent was given verbally by the data controller, and that there are no objections or additional questions regarding the same.

Terms and General Conditionsof the Vehicle Rental Agreement at Goldcar Croatia